Returns & Refunds Policy
We want you to be absolutely delighted with your new music book. If, for any reason, you need to send it back, here’s how we make the process as simple as possible.
1. Our 14-Day "Change of Mind" Guarantee
If you change your mind about your purchase, you can return your book to us within 14 calendar days of receiving it to Concert Songs for Children and Young People, 124 City Road, London, EC1V 2NX.
How to Start: Just send us an email to info@concertsongsforchildren.com within the 14-day window to let us know you are returning the book.
Time to Return: Once you've notified us, you have another 14 days to post the book back to our business address.
2. Condition of the Book
To be eligible for a full refund, the book must come back to us in a condition ready to be resold.
Please Ensure: The item is returned unmarked, undamaged, and free from any signs of use (no creases, pen marks, or highlighting).
Protecting Your Purchase: Please package the book securely so it doesn't get damaged on its way back to us. We recommend using a tracked service, as you are responsible for the return postage costs and ensuring it reaches us safely.
Music Copyright: As the book contains copyrighted music, we may need to make a reasonable deduction from your refund if the book is returned damaged, especially if it shows signs of excessive handling that prevent us from reselling it.
3. Damaged or Incorrect Item?
If your book arrives in anything less than perfect condition, or if we sent you the wrong title, we sincerely apologise.
Action: Please contact us immediately at info@concertsongsforchildren.com with your order number and a photo of the damage.
We will quickly send you a replacement free of charge or process a full refund, including the original shipping cost.
4. How Refunds Are Processed
Once we receive your returned book and confirm its condition, we will process your refund to your original payment method within 14 calendar days.